Privacy Policy

We collect only what we need to provide and improve our cleaning services:

• Contact details: your name, email address, phone number and service address.
• Booking details: the service you choose, date and time, home details, room-by-room notes and access instructions.
• Payment information: card details are entered into and stored by our secure booking and payment provider. Salo Clean does not store your full card number on this website.
• Account information: if you create an account, your login email, booking history and Clean Rewards stamps.
• Job applications: information you submit when applying to join our team.
• Website usage: pages visited, device and browser type, collected through cookies and analytics tools such as Google Analytics.

• To schedule, provide and confirm your cleaning services.
• To process payments, refunds, cancellation fees and discounts as described in our Terms of Service.
• To match you with a housekeeper and share the details they need to complete your clean.
• To track completed cleans and apply Clean Rewards discounts to your account.
• To respond to questions, re-clean requests and complaints.
• To send booking reminders, payment notices and, where permitted, occasional offers. You can opt out of marketing at any time.
• To review job applications and run background checks on housekeepers.
• To keep our website secure and understand how it is used so we can improve it.

We do not sell your personal information. We share it only when needed to run our services:

• Housekeepers assigned to your booking receive your name, address, access instructions and cleaning notes.
• Service providers that help us operate, such as our online booking and payment system, customer management (CRM) software, email and hosting providers, and analytics tools.
• Legal reasons: when required by law, or to protect the rights, property or safety of our customers, housekeepers or Salo Clean.

Our website uses cookies and similar technologies to keep you signed in, remember preferences and measure site traffic. You can block or delete cookies in your browser settings; some features, such as signing in, may not work without them.

We use reasonable technical and organizational safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information for as long as needed to provide services, keep business and tax records, resolve disputes and enforce our agreements, then delete or anonymize it.

• View and update your profile details from your account page.
• Ask us for a copy of your information, or ask us to correct or delete it.
• Unsubscribe from marketing emails using the link in any message or by contacting us.
• Depending on where you live, you may have additional rights under state privacy laws. Contact us to make a request.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it last changed. Continuing to use our website or services after an update means you accept the revised policy.

For privacy questions or requests, call +1 346-590-7346 or email info.saloclean@gmail.com.