Terms of Service

• Payment is due when your service is scheduled.
• A valid credit card must be kept on file for billing.
• Your card will be charged at the end of the day of your booking.
• If cleaners do not show up or you are charged incorrectly, we will issue an immediate refund.
• If a coupon or discount is not applied correctly, contact us and we will resolve it promptly.
• If payment cannot be processed, you will receive an email reminder to update your card details.
• Clients agree to pay the full service cost plus the agency's referral fee, based on a fixed percentage of the service cost.
• Referral fees apply for as long as the client continues to use the housekeeper's services.

• Please provide at least 24 hours' notice to cancel an appointment.
• Cancellations made within 24 hours of the appointment will incur a $70 fee.
• This policy ensures our cleaners are fully prepared and equipped for your service.

• Clients must make sure the cleaners can access the property for the scheduled cleaning.
• If cleaners are unable to enter because of no access or a no-show, a $70 fee will be charged.

• If any area is not up to standard, notify us within 24 hours of your service.
• We will return within 3 days to re-clean that area at no extra cost.
• After 24 hours, additional housekeeping services will be charged at standard rates.
• We highly recommend a walk-through before the cleaners leave to make sure all areas meet your expectations.
• Cleaners can re-clean missed spots immediately, free of charge, until you are satisfied.

• Clients may not directly hire or engage referred housekeepers during the agreement term, or for 12 months after services end, without notifying Salo Clean (the "Agency").
• Any direct engagement will result in a $700 finder's fee payable to the Agency.

• All housekeepers undergo a nationwide background check and an in-person interview.
• Housekeepers must maintain a 4-star rating to continue cleaning on our platform.
• Housekeepers are solely responsible for the quality and performance of their services.
• Any complaints, breakage, theft or other issues during service are the responsibility of the housekeeper.
• The Agency is not the employer of referred housekeepers.
• Clients may replace or end services with a housekeeper at any time.

By engaging or using the services of a housekeeper referred by Salo Clean, you understand and agree to these Terms of Service.

This Agreement may be executed by electronic signature, each of which is deemed an original and enforceable against the party signing it.

By signing or booking, you confirm that you have carefully read this Agreement, fully understand its effect, and agree to all of its terms, provisions and conditions.

To ask about these terms, call +1 346-590-7346 or email info.saloclean@gmail.com.